DigitalNerds Promise to Our Customers
Our policies are designed to fulfilling our promise to take good care of you. There’s no way we’d be in business without our amazing customers, and we really try to do everything possible to make sure you’re happy. If you are not completely satisfied with the purchase you have paid for, you may return it with a note describing why you are disappointed and we will issue a full refund for what you paid for the purchase.
We do not want you to have anything from DigitalNerds that is not completely satisfactory.
Shipping & Delivery
We ship domestically within the United States. Our free 3-Day shipping offer only applies to orders placed within the continental USA. We offer same-day shipping and are usually able to ship the orders placed in the same day. Orders shipped via U.S. Postal Service may take an additional 1 to 2 days to ship. In the event that a product is out of stock or there’s an issue with your order, we’ll notify you via email within 24 business hours.
We have multiple warehouses and can’t provide exact transit times via Standard Shipping, as products ship from multiple locations based on availability. Due to the expense of shipping large items, some orders may not qualify for expedited shipping options such as second- or third-day delivery.
Privacy & Security
We take your privacy very seriously and will never share, sell or distribute your information with any third parties, apart from those required to process your order. Your personal and payment information is 100% secure with us, as we use 128-bit encryption technology to keep you safe. If you have any questions regarding our privacy policies, please contact us.
No-Hassle Return Policy
Returns with DigitalNerds are fast and hassle-free. You can return products within 45 days of purchase for a full refund or replacement. If you receive a defective or incorrect product, we will cover all costs involved in getting you a new product and/or returning the original product. You will NEVER incur a cost if you receive a defective product or if we make a mistake.
To return a product, please request a Free Return Label and return shipping information and we will mail you the return label.please use our contact us form to contact us for returns.
To qualify for a full refund, merchandise must be in new or like-new condition, must contain all the original accessories and be returned unopened in the original packaging. We will promptly credit your account upon receipt of your return. Products that are damaged or found to be defective will be replaced by Digital nerds at no charge. Again, we will cover all costs to replace a defective item.
100% Service Guarantee
The internet is teeming with merchants that provide awful — or nonexistent — customer support. We understand this can be a fear when considering an online purchase, and we back our promise of outstanding service with a 100% guarantee. We’re willing to refund you with no questions asked if you’re not completely satisfied with the outdoor gadgets and gear that you received!
We accept all major credit and debit cards — Visa, MasterCard, Discover and American Express — along with PayPal. We do not take personal checks, money orders or CODs. If you’d like to pay with your bank account – also known as an e-check – we recommend opening and using a PayPal account as they provide this funding option.