HP Server Assistance Solution – A New Step Towards HPUI

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It’s been a while since HP announced an extensive support solution that allows customers that are running critical business applications on the all known virtualized HP Pro Liant servers to improve performance and availability at the same time reducing the cost and the sheer complexity of the IT infrastructure. The HP Critical Service Advantage has the power to offer each client a dedicated professional team that provides continuous functioning of critical business virtualized environments. Such a team takes full responsibility in solving any problems that may occur and improving IT processes. This offers the employees of the customer companies to deal with their dedicated activities that add value and development.

Asset Management Technology (Source: techclap.com)

Asset Management Technology (Source: techclap.com)

Rather than wasting time doing things that they don’t do usually. This concept was implemented in February 2011 because Hp understood that the companies need not to invest even more money in specializing professionals to deal with the complexity issues that occur when using the newest virtualization technologies. This would mean that HP would be one of the most demanding offers on the market as the degree of complexity is higher on average than that of similar companies. Virtualization can then be fully used and enjoyed by the customers without the need of constant tweaking and trying to cope with the technology development as the manufacturer offers full support also for any product in certain segments.

This is a very innovative approach to reducing risks associated with outages and by this HP offers its customers more options as HP Critical Advantage is the first comprehensive offer of services launched by a major technology vendor such as HP.  The Global HP Center mission is critical in finding solutions to reduce the frequency of occurrence and duration of interruptions of actual working virtual environments as well as in providing fast support and troubleshooting to solve any issues that may occur.

Asset Management Technology (Source: hp-care-pack-services.co.uk)

Asset Management Technology (Source: hp-care-pack-services.co.uk)

HP tried to define a set of proactive actions based on well documented statistics of best management practices whose sole quest is to improve the processes of evolution and anticipate any issues that may and will occur and to actively help in preventing any undesired interruptions.

What HP is doing here is practically another brick in the wall called Convergent HP Infrastructure that HP is trying to build “brick by brick” since its emerge on the server market segment. This is both profitable for them and allows the company to asses in real time the quality of the services it provides to its customers.